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FAQ

Frequently Asked Questions


TIMING


We usually send out parcels on the same day we process the payment of your order. Unless specified otherwise or in case of pre-orders.

However, sometimes real life takes precedence over the label, and it might take us up to 2 or 3 days to send out your order.

Assuming the postal services work well, it means orders for Belgium could be delivered one working day after being shipped. For Europe, it can take about a week, and overseas orders can take 2 to 3 weeks. Those delivery periods are best-case scenarios. We know from experience it is rarely the case. So cut your postman a little bit of slack, but do get in touch with us if it's taking much longer.


HANDLING


We use professional cardboard record mailers for all our vinyl orders. Let us know if you'd like us to remove the records from the sleeve before shipping.


HIGH VOLUME SALES


PayPal Express Checkout is used on this store to provide a first-come-first-served checkout experience. Items in your shopping cart are NOT reserved until payment has been received.


PAYMENT


Our preferred mode of payment is PayPal. 

It is also recommended for pre-orders that are likely to sell out quickly.


Alternatively, you could also transfer the money to our bank account:

IBAN: BE48 7785 9654 7227 (EU ONLY).


DISCOGS


We also have releases from other labels and second-hand records from our own collections available on Discogs.

We can combine shipping those along with Hypertension Records orders - send us a message.

http://www.discogs.com/seller/ralfhype


SHIPPING RATES


We can only impact the price settings of our releases. We keep those as cheap as we possibly can. We also look out for the most inexpensive packing solutions that are still safe for the records. Sadly, we have no control over postage rates, nor do we have the output to enjoy a beneficial rate.

The rates being what they are, it is more interesting for you (and for us) if orders from France, Germany, Luxembourg, The Netherlands or the United Kingdom are large ones. 

Postage rates are disproportionately expensive up to 2kgs and then relatively cheap up to 10kgs.


Belgium

< 2 kg = 6,50 euro

< 10 kg = 8 euro


NL, GER, FR, UK, LUX

< 1 kg = 13,50 euro

< 10 kg = 16 euro


Rest of Europe + USA

< 1 kg = 13,50 euro

< 2 kg = 27,00 euro

< 5 kg = 33,00 euro


Rest of the world

< 350 gr = 7,70 euro

< 1 kg = 21,70 euro

< 2 kg = 43,50 euro

< 5 kg = 65,60 euro